Inquiring on Claim Status Web Page

Overview -The Claim Status Inquiry function allows a user to inquire on the status of a submitted claim. 

Inquiring on Claim Status:  Web Page Image

Figure 213: Claim Status Inquiry

 

Inquiring on Claim Status:  Web Page Details

  1. After logging in to the secure Web Portal, on the left side of the Home Pagein the navigation bar, the user should click Inquiry Options.
  2. The Inquiry options will expand showing Claim Status Inquiry.
  3. The user will click Claim Status Inquiry  to access the Claim Status Inquiry page.

Figure 214: Claim Status Inquiry

 

  1. A TCN or Recipient ID/Dates of Service and date of service must be entered.  After the user has entered a valid TCN or a Recipient ID/Dates of service, the user will click the Submit button.
  1. The user will access the Claim Status Inquiry results page which will show a short list of claims that match.  The user should click the radio button beside the claim they which to view and click View Details.

Figure 215: Claim Status Inquiry