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EPSDT Information - FAQ

EPSDT FAQs

  1. 1.  How frequently is the fee schedule updated?
    • The fee schedule is systemically updated the last Friday of each month.  If you have questions, contact Provider Inquiry at (202) 906-8319 (inside DC metro area) or (866) 752-9231 (outside DC metro area) or via email at providerinquiry@conduent.com.

  2. 2.  We are having trouble using the online web portal; who can help?
    • Registration and navigational instructions for the web portal can be found on the left-hand side of the web portal under the heading “Training Material/CBT”. Please review the Web Portal Quick Reference Guide for instructions.  

      If you need additional help, contact the Conduent Provider Inquiry line at (202) 906-8319 (inside DC metro area) or (866) 752-9231 (outside DC metro area) or via email at providerinquiry@conduent.com.

  3. 3.  Why use the Web Portal?
    • Providers and their staff can conveniently and efficiently access health-related information for a 24 hours a day via the Web Portal. The web portal has many key features that is beneficial to its users. A few of the key features include the ability to verify recipient eligilibity, check claim status regardless of method of submission, obtain payment information and download Remittance Advices.