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Web Portal FAQs
  • 1.  Does the Web Portal protect personal information?
    • Yes! Confidential provider- or recipient-related data is not disclosed on the Web Portal’s public pages. Private Web pages are accessible only by authorized users and may contain protected provider and recipient health care information.  To ensure the protection of confidential provider and recipient information, Conduent encrypts any data being passed to and from computers across the Internet. In addition, access to the secure area requires entry of a unique login.

  • 2.  What is online Help?
    • The online Help guide is a quick way to get answers to some of the most common questions regarding the Web Portal and its functionality.

  • 3.  Why use the Web Portal?
    • Providers and their staff can conveniently and efficiently access health-related information for a 24 hours a day via the Web Portal.

  • 4.  Who can use the Web Portal?
    • Users of the Web Portal include DC Medicaid-enrolled providers or provider organizations, Medicaid recipients, and DHCF staff.

  • 5.  Why was I automatically logged out while I was working in the Web Portal?
    • For security purposes, the Web Portal will automatically log out a user who is inactive for more than 20 minutes.

  • 6.  What is the status of my prior authorization request?
    • Prior Authorization status may be received by selecting 'PA Inquiry' from the Inquiry Options found in the Web Portal and entering the PA number.